PRICES

*** Prices are in MXN and include 60 minutes of playtime in the Enigma Room® of your choice. All prices are plus VAT. You can request your invoice on the day of the event. Payment is made at each location before entering the Enigma Room®. The forms of payment are: Cash, Credit / Debit Cards (MasterCard and Visa). Enigma Rooms® is a live event so it is necessary to arrive 15 minutes before your reservation. In case of no-show, a charge will be made for the minimum service (2 people) to the card registered on the platform.

FAQS

  • What exactly is an escape room?

    An escape room, also known as an escape game, is a game in which a team of players cooperatively discover clues, solve puzzles, and accomplish tasks in one or more rooms in order to progress and accomplish a specific goal in a limited amount of time.

  • What do I need to participate?

    Most of the experiences DO NOT REQUIRE: Reservations, previous knowledge, specific clothing, being of legal age.

    However we recommend:

    • Check the rules posted on this website for each experience.
    • Reserve a schedule as it is subject to availability and sudden scheduling changes.
    • Children under 11 years old must be accompanied by an adult.
    • Read the terms and conditions as well as the privacy notice carefully.
  • Prices and schedules

    Prices depend on the number of people in the team, place, date and time of your visit.

    For Read morermation click on the button: BOOK NOW, The system will show you the available schedules with the parameters of your choice.

    Hours of operation are Monday to Sunday from 10:45 AM to 21:30 PM

    NO NEED TO BOOK!

    However, it is HIGHLY RECOMMENDED as the experiences are subject to availability and sudden scheduling changes.

    The prices indicated are in MXN and include a maximum of 60 minutes of play in the Enigma Room® of your choice. All prices are plus VAT, if an invoice is required. The invoice must be requested on the day of the event, being only billable in the month in which the sales ticket is generated.

  • Can more people enter than the established limit?

    Each game is designed for a maximum recommended number of people, so violating this rule makes your experience lose meaning.

    Due to Civil Protection measures and game dynamics, IT IS NOT RECOMMENDED FOR ANY REASON to enter more participants than those established in the rules of each game.

    We recommend dividing your group into different times to ensure you have an optimal experience.

    If you decide to enter with a larger group than what is established, you must do so at your own risk, since this decision can lead to discomfort, game failures, risks to the health of the participants, among other factors.

    WE ARE NOT RESPONSIBLE in case of failures, or accidents.

  • How to book?

    Booking is very easy! Reservations are ONLINE, you just have to click on the BOOK NOW button and follow the steps.

    In this section you will find the option to choose the number of participants, the date and times available.

    After choosing the schedule that best suits you, fill in your details.

    Finally, do not forget to make the deposit of $500 which guarantees your place. This deposit can be covered with a VISA or MASTERCARD debit or credit card. The rest of the amount can be covered on the day of the event in cash or with a VISA or MASTERCARD.

    Once your reservation is completed you will receive a confirmation email with all the details of your reservation. Please verify that the data is correct (DATE, TIME, ROOM AND BRANCH).

    If you do not have a card, you can make THE PAYMENT: Directly at our branches, electronic transfer, BBVA branches or at OXXO stores to our bank account:

    ENIGMA ROOMS SA de CV
    Account: 0103715574
    CLABE: 012180001037155741

    DON'T forget to send us your proof of payment and your reservation details to the email gamemaster@enigmarooms.com.mx

    If you still cannot book, request personal assistance by calling 55 68403010 / 55 22241632 / 55 58013031

  • Cancellations modifications or delays

    Any type of modification or cancellation to the services provided by “Enigma Rooms®” must be made at least TWENTY-FOUR (24) HOURS IN ADVANCE at the start of the game.

    Therefore, "Enigma Rooms®" will not make any kind of return and / or refund in case of cancellation with less than twenty-four (24) hours.

    Likewise, "Enigma Rooms®" will not make any kind of return and / or refund in the event that "Users" do not show up at the "Enigma Rooms®" facilities where the contracted service is provided.

    The only valid and acceptable ways for “Enigma Rooms®” to make the modifications and / or cancellations that the “Users” deem pertinent are by telephone at the numbers 5568403010/5522241632/55 58013031/55 23451711; Either through the email of gamemaster@enigmarooms.com.mx or directly from the confirmation email that was received at the time of making the respective reservation (Click on the button "View / change reservation" → "Cancel Reservation").

    “Enigma Rooms®” is a live event so it is recommended to arrive 15 minutes in advance as the minutes late will be subtracted from your reserved time.

  • Locations, business hours, contact information

    ROMA I:
    Address: Colima 385 Interior 6, Cuauhtémoc, Roma Nte., 06700 CDMX Mex.
    Phone: 01 55 6840 3010
    Hours: 10:15–22:15
    Parking: There is no parking, however it is easy to find a place on the street (Parking Meter Zone) or there are nearby public parking lots on the streets of Cozumel, Colima.

    ROMA II:
    Address: Colima 367, Cuauhtémoc, Roma Nte., 06700 CDMX Mex.
    Phone: 01 55 23451711
    Hours: 10:15–22:15
    Parking: There is no parking, however it is easy to find a place on the street (Parking Meter Zone) or there are nearby public parking lots on the streets of Cozumel and Colima.

    Bosques de las Lomas:
    Av Stim 1358, Lomas del Chamizal, 05129 CDMX Mex.
    Phone: 01 55 2224 1622
    Hours: 10:15–22:15
    Parking: 3 FREE spots subject to availability, PUBLIC valet parking available.

    COYOACÁN
    Industria 64, Axotla, 01030 Mexico City, CDMX Mex.
    Phone: 01 55 5801 3031
    Hours: 10:15–22:15
    Parking: 2 spots subject to availability and Public Parking nearby.

SPECIAL EVENTS

Corporate events, birthdays, engagements, activations, bachelor parties...

WE DO EVERYTHING! DO NOT HESITATE TO ASK.

BOOK NOW

location Roma I

location Roma: Colima 385, Int 6, Roma Norte, Cuauhtémoc, CDMX.

location Roma II

location Roma II: Colima 367, Cuauhtémoc, Roma Nte., 06700 CDMX.

location Bosques

location Bosques: Av Stim 1358 piso 1, Lomas del Chamizal, C.P. 05129, CDMX.

location Coyoacán

location Coyoacán: Industria 64, Axotla, 01030 Ciudad de México, CDMX.